Support
Before reporting a problem
- Confirm that the extension came from globel.co.uk or an official browser store.
- Confirm that the page is an ordinary website rather than a protected browser page.
- Reload the webpage and try the toolbar button again.
- Restart the browser if the toolbar button does not respond.
- Check whether another extension is altering or blocking page scripts.
Information to include
Please include the browser name and version, operating system, GLOBEL Evidence Stamp version, the type of page involved and a clear description of what happened. Do not send confidential screenshots or private URLs unless they are necessary and you are comfortable doing so.
Contact
Email:
The address is displayed as an image rather than a clickable link to reduce automated harvesting by spam bots.
Support is normally provided in writing so that technical details and proposed solutions remain clear and properly recorded.
Security reports
Potential security or privacy problems should be clearly marked Security Report in the email subject. Please allow reasonable time for investigation before public disclosure.
What support covers
Support covers installation, basic operation and defects in GLOBEL Evidence Stamp. GLOBEL cannot provide support for unrelated screenshot software, browser faults, operating-system problems or third-party websites.